Benchmark employee experience

At the heart of our business intelligence tool sits the Leesman Lmi, a functionality and effectiveness score that is calculated for every workplace measured. By deploying one of our surveys you automatically become part of the Leesman Index, the largest employee experience database in the world. Since our launch in 2010, we have gathered vast amounts of comparative data from thousands of global workplaces, against which you can benchmark your workplace.

The power of benchmarking

Benchmarking is an invaluable tool that offers clarity and fuel to support decision-making within organisations. Through our completely independent, evidence-based index you can better understand how your employee experience compares to others, and thereby identify key areas for investment and improvement. Organisations of all sizes and types can benefit from benchmarking, and the results are relevant to everyone from facilities managers to CEOs. By seeing what works for the top-performing workplaces you can make decisions with confidence, armed with actual facts rather than opinion.











AV. response time

11 minutes

Data as at 30.06.2020

Industry sector

Banking, investment, insurance and financial services 46.5%
Manufacturing & industrial engineering 9.0%
Utilities, oil & energy 7.8%
Telecommunications 7.4%
Government administration 6.5%
Information tech, software & internet 4.2%
Transportation, railroad & trucking 4.2%
Retail 3.9%
Construction & civil engineering 3.4%
Aviation, aerospace & defence 2.9%
Food & beverages 2.7%
Health, wellness, hospitals and healthcare 1.4%

Data as at 30.06.2020

Workplace impact







Data as at 30.06.2020

Workplace activities

We ask all employees which workplace activities are important to them and how supported they feel with carrying out those activities.

% Importance of activities
Individual focused work, desk-based 91.5%
Planned meetings 73.7%
Telephone conversations 69.3%
Informal, un-planned meetings 57.2%
Collaborating on focused work 55.5%
Relaxing/taking a break 50.4%
Audio conferences 46.8%
Reading 46.3%
Individual routine tasks 45.7%
% Activities supported
Individual routine tasks 87.7%
Planned meetings 80.3%
Learning from others 78.1%
Individual focused work, desk based 77.6%
Informal social interaction 74.7%
Collaborating on focused work 74.0%
Audio conferences 70.6%
Individual focused work away from your desk 67.1%
Using technical/specialist equipment or materials 66.5%

Data as at 30.06.2020

Top 3 differences in activity support

Leesman average vs Leesman+

Thinking/creative thinking
Leesman average 54.4%
Leesman+ 75.2%
Relaxing/taking a break
Leesman average 61.6%
Leesman+ 81.8%
Informal/unplanned meeting
Leesman average 63.8%
Leesman+ 84.1%

For a more detailed look at the differences between Leesman average and Leesman+ spaces, take a look at the Leesman impact code table.

Download data

Data as at 30.06.2020

Physical and service features

We also ask employees which physical and service features are important to them in the
 workplace and how satisfied they are with these features.

% Importance of physical and service features
Desk 83.1%
Chair 82.0%
Tea, coffee & other refreshment facilities 76.5%
Meeting rooms (small) 76.2%
Temperature control 75.8%
General cleanliness 74.3%
Toilets/W.C. 72.5%
IT Help Desk 71.9%
Natural light 70.3%
% Satisfaction with physical and service features
Security 75.8%
Printing/copying/scanning equipment 72.4%
Desk 71.5%
Wired in-office network connectivity 71.4%
Accessibility of colleagues 70.8%
Mail & post room services 69.0%
Computing equipment, mobile (e.g. laptop, tablet) 68.3%
Health & safety provision 67.4%
Telephone equipment 67.2%

Data as at 30.06.2020

Top 6 differences in satisfaction with physical and service features

Leesman average vs Leesman+

Variety of different types of workspace
Leesman average 35.8%
Leesman+ 70.0%
Informal work areas/break-out zones
Leesman average 40.7%
Leesman+ 73.4%
Atriums & communal areas
Leesman average 42.9%
Leesman+ 74.2%
General décor
Leesman average 44.0%
Leesman+ 73.4%
Quiet rooms for working alone or in pairs
Leesman average 31.2%
Leesman+ 57.5%
Meeting rooms (small)
Leesman average 54.3%
Leesman+ 76.1%

For a more detailed look at the differences between Leesman average and Leesman+ spaces, take a look at the Leesman impact code table.

Download data

Data as at 30.06.2020