Focus has been paid towards the service facilities within the workplace, too, especially in regard to ‘Hospitality services’ and ‘Tea, coffee & other refreshment facilities’. Martine claims that this is thanks to the way they are presented – in the communal space and with an authentic coffee trolley.
Of course, the Leesman Post Occupancy survey also highlighted points for improvement, and the project team drew up a priority list of areas based on these results.
Toilets, for example. were rated as the most important facility by the employees, but satisfaction with these facilities was not as high as it should have been. “The problem with regard to the toilets has now been resolved by bricking up the walls and installing full length doors.”
The same applies to accessibility via access routes and stairs. “Structural improvements are needed in that regard,’ Martine admits. “In terms of access, previously if you parked on the roof, you couldn’t go straight down. However, a staircase has been fitted this week and there is a wheelchair entrance at the front of the building, although it looks somewhat provisional.’
Another notable finding from the surveys focusses on individual desk-based focussed work. Support in this has risen from 51.7 percent in the old building to 68.2 percent in the new one, but there is certainly room for improvement. “We suspect that this is not due to a wrong design or bad acoustics, but in particular because people who make longer phone calls stay at their desk,” says Marieke. “We will check this and provide additional communication.” On this point, she sees a good opportunity for even higher employee satisfaction and, as such, a higher score on the Leesman Index.