Measure workplace experience

Connecting you with the insights to create better places to work

Measure workplace experience

Connecting you with the insights to create better places to work

Introduction to Leesman Office

Leesman Office unearths the insights necessary to create outstanding working environments, wherever your employees are working.

Our flagship Leesman Office survey is the world’s leading employee experience benchmark. It’s more critical than ever for your organisation to understand what drives your employees’ experience and make informed decisions about your workplaces.

Introduction to Leesman Office

Leesman Office unearths the insights necessary to create outstanding working environments, wherever your employees are working.

Our flagship Leesman Office survey is the world’s leading employee experience benchmark. It’s more critical than ever for your organisation to understand what drives your employees’ experience and make informed decisions about your workplaces.

Leesman Office survey: how it works

Leesman Office was created in 2010; its structure sets the blueprint for most of our experience surveys. The critical starting point is to understand what employees do in their roles. They tell us which work activities are important to them and how well each is supported. Other questions help to understand the impact the workplace is having a sense of community or personal productivity.

The results of these two sections are used to calculate a Leesman Lmi – a 0-100 rating of how a working environment is (or isn’t) supporting employees. They also report on their infrastructure needs, allowing us to test for strengths and susceptibilities and signpost actionable interventions.

Use data to create better places to work

The Leesman Index database is a goldmine of information. The data gathered powers our certified list of the best workplace experiences in the world and our research publications, which set the tone for the global workplace conversation.

Employees

839,688

Workplaces

5,603

Lmi

63.8

Countries

103

Languages

40+

AV. response time

11 minutes

Data as at 31.03.2021

Industry sector

Banking, investment, insurance and financial services 32.9%
Biotechnology & pharmaceuticals 9.2%
Information tech, software & internet 8.4%
Manufacturing & industrial engineering 6.3%
Telecommunications 6.3%
Utilities, oil & energy 5.5%
Government administration 4.8%
Architecture, design & real estate 3.3%
Transportation, railroad & trucking 3.3%
Retail 3.1%
Construction & civil engineering 2.5%
Aviation, aerospace & defence 2.0%
Food & beverages 1.9%
Combined others 10.5%

Data as at 31.03.2021

Workplace impact

Productivity

63.9%

Pride

55.0%

Community

60.9%

Data as at 31.03.2021

Workplace activities

We ask all employees which workplace activities are important to them and how supported they feel with carrying out those activities.

% Importance of activities
Individual focused work, desk-based 91.3%
Planned meetings 74.2%
Telephone conversations 68.2%
Informal, un-planned meetings 56.8%
Collaborating on focused work 56.0%
Relaxing/taking a break 50.5%
Audio conferences 47.4%
Reading 45.5%
Individual routine tasks 45.3%
% Activities supported
Individual routine tasks 88.1%
Planned meetings 81.5%
Learning from others 78.8%
Individual focused work, desk based 78.0%
Informal social interaction 75.7%
Collaborating on focused work 75.4%
Audio conferences 72.0%
Individual focused work away from your desk 68.0%
Using technical/specialist equipment or materials 67.4%

Data as at 31.03.2021

Top 3 differences in activity support

Leesman average vs Leesman+

Thinking/creative thinking
Leesman average 55.3%
Leesman+ 75.1%
Informal/unplanned meeting
Leesman average 65.0%
Leesman+ 84.2%
Relaxing/taking a break
Leesman average 63.0%
Leesman+ 81.9%

For a more detailed look at the differences between Leesman average and Leesman+ spaces, take a look at the Leesman impact code table.

Download data

Data as at 31.03.2021

Physical and service features

We also ask employees which physical and service features are important to them in the
 workplace and how satisfied they are with these features.

% Importance of physical and service features
Desk 84.4%
Chair 83.3%
Tea, coffee & other refreshment facilities 77.2%
Meeting rooms (small) 77.1%
Temperature control 76.5%
General cleanliness 74.9%
Toilets/W.C. 72.6%
IT Help Desk 72.4%
Noise levels 71.0%
% Satisfaction with physical and service features
Security 76.8%
Printing/copying/scanning equipment 73.1%
Desk 72.4%
Wired in-office network connectivity 71.8%
Accessibility of colleagues 71.7%
Computing equipment, mobile (e.g. laptop, tablet) 70.2%
Mail & post room services 69.6%
Health & safety provision 68.5%
Remote access to work files or network 68.1%

Data as at 31.03.2021

Top 6 differences in satisfaction with physical and service features

Leesman average vs Leesman+

Variety of different types of workspace
Leesman average 36.7%
Leesman+ 70.3%
Informal work areas/break-out zones
Leesman average 42.1%
Leesman+ 73.6%
Atriums & communal areas
Leesman average 43.5%
Leesman+ 74.5%
General décor
Leesman average 44.8%
Leesman+ 73.4%
Quiet rooms for working alone or in pairs
Leesman average 32.6%
Leesman+ 57.9%
Meeting rooms (small)
Leesman average 55.4%
Leesman+ 76.1%

For a more detailed look at the differences between Leesman average and Leesman+ spaces, take a look at the Leesman impact code table.

Resources

We understand the importance of sharing information in times of uncertainty. Whether it’s webinars or written content, Leesman will stay at the forefront of investigating employee experience at home.

home working webinar

Data Debrief overview

March 2021
Listening time – 5 mins

Go big or your employees will stay home – here we asked our Chief Insights and Research Officer, Dr Peggie Rothe, 10 questions to give us a headline overview of our most recent findings.

Fine Line

April 2021
Reading time – 7 mins

Our CEO, Tim Oldman, looks at free will for employees and organisations finding the right balance between control and freedom.

Home working impact code

Data updated 31 March 2021

Take a look at what the home working data is currently telling us by viewing the results of each line of inquiry.

Download data

Resources

We understand the importance of sharing information in times of uncertainty. Whether it’s webinars or written content, Leesman will stay at the forefront of investigating employee experience at home.

home working webinar

Data Debrief overview

March 2021
Listening time – 5 mins

Go big or your employees will stay home – here we asked our Chief Insights and Research Officer, Dr Peggie Rothe, 10 questions to give us a headline overview of our most recent findings.

Fine Line

April 2021
Reading time – 7 mins

Our CEO, Tim Oldman, looks at free will for employees and organisations finding the right balance between control and freedom.

Home working impact code

Data updated 31 March 2021

Take a look at what the home working data is currently telling us by viewing the results of each line of inquiry.

Download data