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Workplace experience revolution part 1

Date

October 2018

Research sample
  • 401,362 Employees
  • 3,107 Workplaces
  • 458 Organisations
  • 90 Countries
Key words
  • Employee sentiment
  • Sentiment super drivers
  • Workplace experience
Resources
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We are in the midst of a revolution fuelled by an elite group of brands that are resetting our value expectations. This societal swing is changing what we expect of the products, services and spaces we use—including our workplaces.

Part 1: Unearthing the real drivers of employee sentiment

Conducted on the largest sample of employee workplace experience data ever amassed at the time, this study explored what it means for organisations trying to get the best of their real estate and employees. Using data from 400,000+ global employees, we have examined the physical, service and virtual aspects of employee workplace experience and mapped the complex web of factors that impact, shape and ultimately determine employee sentiment.

This study revealed the mission’s critical components needed to respond to the shift in expectation fuelled by an elite group of brands.

Key takeaways
  • Employee workplace experience (EwX) is shaped through the support of three distinct experience clusters: Doing, Seeing and Feeling. An outstanding workplace experience delivers on all three, and failure on one will almost certainly limit or undermine overall.
  • There is a series of core employee work activities that are key drivers across all three areas of the EwX. Supporting these should be seen as mission-critical in delivering a high-performance workplace.
  • The workplace ecosystem is complex, and most physical and service components are intricately entwined. However, certain components are of greater importance than others and will have a significantly larger impact on EwX.
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